Honest answers
Everything we'd want to know before paying $1,000+ to a stranger online. Nothing hidden.
Packages & pricing
Why are your prices fixed when agencies charge by the hour?
Because we sell outcomes, not hours. The work is productized — repeatable, predictable, and refined over many deliveries. You pay for the result, not for time spent.
What if I need something not in the package?
Add-ons are listed at /pricing with à-la-carte prices. Buy what you need, when you need it. No 'let me put together a custom quote' — everything has a public price.
Can I switch from monthly à la carte to an annual bundle?
Yes — and you'll be credited for any unused portion of your monthly retainers. Most customers start monthly, then switch to annual after seeing results.
Do you offer regional pricing?
Yes. Pricing auto-adjusts for India, UAE, Philippines, South Africa, and Nigeria based on your IP. For other countries, we deliver in USD at the prices shown.
Are there hidden fees?
No. Setup fees are listed transparently. Ad management is 10% of ad spend (clearly stated). Domain registration is yours to keep. Hosting is included where listed.
Delivery & timelines
How long does delivery actually take?
Starter: 7 business days. Professional: 10 business days. Premium: 14 business days. The clock starts when you submit your onboarding form, not when you pay.
What if YOU miss the deadline?
100% refund. No questions, no fine print. See our Refund Policy for the exact mechanics.
What if I'm slow to respond?
The clock pauses when we're waiting on you (e.g., revision feedback, Google Business Profile verification). We always notify you in writing — never pause silently. The clock resumes the moment you respond.
Why isn't Google Business Profile verification covered by the SLA?
Because Google sends a postcard or video verification that takes 5–15 days — outside our control. We submit promptly; verification is between Google and your business address. Same logic applies to WhatsApp Business API approval (Meta's timeline).
How many revisions are included?
1 round in every tier. Additional revisions: $25 (Starter), $39 (Professional), $59 (Premium) per round. Most customers don't need more than 1 round because we get the brief right at onboarding.
Ownership & control
Do I own everything you build?
Yes — completely. Domain, content, accounts, designs, source files, brand kit. All yours after sign-off. We retain only the right to display your project in our portfolio (you can opt out in writing).
What happens if I cancel a monthly retainer?
30 days written notice cancels any monthly retainer. You retain ownership of all delivered work. Pre-paid annual subscriptions are pro-rated for the unused portion.
Can I migrate my existing website to Valarvom?
Migration is included as a Premium tier add-on or available as a $299 standalone add-on. We move your domain, content, and existing customer data carefully and verify everything works before switching DNS.
Working with us
Will I work with the founder or be passed to a junior?
Right now, you work with the founder directly. As we grow, we'll add specialists, but the founder stays accountable for every project. We'll be transparent about who's doing what — listed on the project page in your dashboard.
Why no sales calls?
Because you don't need one. The packages are documented, the prices are public, the timelines are guaranteed. If you have questions, our FAQ + free audit + WhatsApp support covers it. Save time. Buy when you're ready.
Is this just templates dressed up?
We use proven design systems and AI-assisted workflows for speed. The output is custom-branded for your business, written for your audience, and built around your specific industry. The framework is repeatable; the result is yours.
What countries do you serve?
Phase 1: India, UAE, Philippines, South Africa, Nigeria — English-business markets. Phase 2: Indonesia, Vietnam, Kenya, and more. Other countries: we deliver in English at USD pricing — contact us first.
What does 'Valarvom' mean?
வளர்வோம் — Tamil for 'we will grow.' Not 'your business will grow.' We grow when you grow. The name is the promise.
Refunds & guarantees
How does the 100% refund actually work?
Click 'Request Refund' in your dashboard. If we missed the deadline (and the clock wasn't paused), the refund is processed via Razorpay or Stripe within 24 hours. Funds reach you in 5–7 business days via the original payment method.
Is the refund guarantee real or marketing copy?
Real. We budget for ~3-5% refund rate in our pricing model. We'd rather refund you with grace than over-promise. We promise honestly because we deliver honestly.
Still have a question?
Email us, WhatsApp us, or take the free audit and we'll route the right person to you.